Our Services
We Help Leaders Build More Effective Teams
If you’re looking for an expert team to resolve the conflicts that distract from work and lower morale, Chantilly Mediation and Facilitation is here to help. Our services span a wide range from direct conflict resolution, to training staff on the skills needed to successfully navigate disagreements, to facilitating meetings that build consensus. We also offer a leadership development program built on emotional intelligence, because EI, leadership skills, and conflict management skills are essential tools for any mission-driven leader.
Mediation
From Board Chairs in conflict with Executive Directors, to junior staff having performance issues, to accusations of discrimination - we get the issues resolved so you can get back to your mission.
Facilitation
Professional facilitation for sensitive and important topics - whether it’s mission alignment, strategic planning, processing big changes, or building consensus across differences.
Conflict & EI Trainings
Create a more resilient, engaged, and calm workforce - even a happier one! Our niche trainings focus on the outcomes you need to move the needle.
The EQ-i 2.0
Become a calmer, more engaged leader - more in touch with your empathetic side, less stressed out, and better at decision-making. The most flexible of our engagements!
How toxic is your workplace?
Mediation
Resolve workplace & leadership conflicts with a professional, neutral third party well-trained in dealing with conflict.
WHEN TO MEDIATE:
One board member accused another of discrimination.
Your Board Chair is driving you nuts. And the stress and dysfunction is affecting your team and their productivity.
You co-own a company with a friend, you share an office - and you cannot stand to be in the same room as them anymore.
Two leaders in the organization just won’t get along - and their teams are having trouble collaborating, which means the mission is derailed.
You’ve hired a brilliant person to work with you, and their productivity is just not up to par. Plus, they really stress you out! You barely recognize your own actions anymore.
OUR PROFESSIONAL MEDIATORS WILL:
Help people in conflict feel heard and safe.
Conduct 1:1 consultations before a joint mediation session.
Work with HR or other leadership to understand what’s on the table for mediation - and what’s off-limits.
Create the conditions for even the most entrenched conflict-ridden parties to be able to create their own path forward - and get unstuck.
Mediation ends with people who understand what is expected of them - and a written agreement means they understand those expectations.
CALL US IF YOU’RE DEALING WITH:
Co-leaders who just can’t agree on anything anymore.
A Board Chair and an Executive Director or CEO who don’t see eye-to-eye.
An executive or board level accusation of discrimination or unethical behavior.
Fear about a difficult relationship potentially escalating into a hostile situation.
Coworkers whose argumentative relationship makes the whole team fall behind.
Facilitated conversations simply allow those in conflict to talk about the core issues while a neutral third party is present to walk them through a set process - the structured process and mediation skills provide a far higher likelihood of resolution than “trying to work it out” on their own - or even when a colleague at work tries to “small-m-mediate.”
Mediation is a confidential and voluntary process - and the parties decide on the agreement. It is typically less expensive than either firing and hiring a new employee or using a lawyer.
Our conflict resolution services are typically arranged through a team leader, business owner, or HR representative. But if you’re dealing with a problem yourself, feel free to contact us for a free consultation.
Resolve the dispute & get back to your mission
Trainings
We have two proprietary trainings, from we adapt to build custom trainings to meet the needs of our clients.
“‘Listen! How to be a Better Manager’ was an excellent presentation on how we can utilize our active listening to improve our roles as leaders in our organization.”
Ashley McGlawn, Director of HR
Our trainings have real impact because our standard offering includes multiple integration sessions, to help people put new skills into use in daily worklife. Read more about how trainings have saved money for our clients.
A standard customization to both of the above trainings is to include the resources that already exist at your organization. Too many employees have no idea, for example, that their organization invests in an Employee Assistance Program - use our skills-building trainings as another way to reinforce what resources you already offer.
Contact us for customized trainings to teach your team how to be a better leader; how to build an engaged, productive, and resilient team; and how to resolve conflicts at work. Our trainings are always research-based and include practical skill development exercises.
CALL US IF YOU:
Have seen an uptick in stress and a decrease in productivity on your team.
Want to learn keys to becoming a better manager or team leader.
Are putting together a larger meeting or retreat.
Were told you need to listen to your staff or clients more.
Trainings can help you:
Get clear about purpose
Advocate for inclusivity and respect
Set up managers for success
Find tips and tricks to stay on track and get creative
Do you need to train your team now, or next quarter?
Facilitation
Whenever you wonder if hiring a professional facilitator is worth the expense, the answer is yes.
Learn how our facilitation created a repeatable, scalable, flexible process that led to awards.
Hiring a professional facilitator allows you to fully participate in the meeting process - whether it is focused on decision-making, strategic or programmatic planning, project management, team-building, or just an exploration of a specific issue.
At CM&F, we focus on how people are relating to each other during facilitated sessions - and we create space for multiple types of interactions within a structure to achieve your goal for the gathering. We are experts at building consensus. We are experts on helping teams get work done while feeling a sense of connection and camaraderie with each other.
And we have excelled at doing this online, in-person, and even in hybrid meetings.
A PROFESSIONAL FACILITATOR WILL:
Consult with you to figure out what’s needed for your team.
Help you clarify meeting goals and expectations.
Make sure the right people are invited to participate.
Identify a process for the group to make decisions.
Ensure all participants feel welcome and heard.
Hold people accountable for the decision-making process.
Ensure the meeting sticks to the predefined time.
Use research-backed methods to build team productivity.
“Chantilly Mediation and Facilitation are more than just a pleasure to work, they produce results. Gina facilitated three sessions for the staff at NVMS. The goal of the sessions was to build consensus about marketing language we can use to describe our services. Gina did thorough presentations and synethesized all of the results from our discussions, including actual language that we will start to use immediately.”
Ariel Gordon, former Executive Director, NVMS Conflict Resolution Center
CALL US IF YOUR TEAM NEEDS TO:
Align on values and vision.
Define its own group norms.
Have difficult conversations.
Process the impact of non-work-related disasters or social and political events.
Build consensus on strategy or amongst external parties interested in & impacted by your work.
Change or create new personnel policies.
Write up next year’s team or ERG workplan.
Let us help plan your next retreat, group discussion, or team-building event.
Emotional Intelligence And Stress Assessment
Emotional intelligence is a set of learnable skills we all have. What is your skill level?
Maybe you're already familiar with the concept of emotional intelligence, but you don't know a lot about your own skill level.
We use these skills to understand our own emotions, others' emotions, and manage our relationships and stress levels.
At CM&F, we are certified to offer the EQ-i 2.0 assessment, a robust assessment created by psychologists and used in professional settings for over a decade.
This assessment takes place online and comes with a one-hour coaching call to understand your results and identify any areas where you might want to make improvements.
The EQ-i’s skills inventory includes stress management, so if you’re struggling with feeling stressed out, this assessment may be the right next step for you.
LEARN MORE ABOUT YOUR SKILLS IN:
Self-perception
Self-expression
Relationships
Decision-making
Stress management
Sign up now to learn your skill level.