Our Services
Helping Leaders Make Happier Workplaces
We work with mission-driven leaders who are transparent and collaborative. Every engagement is an interactive, iterative process, where participants get to be part of the decision-making and learning. Each service contributes to a happier, more positive work culture focused on impact.
Mediation
We help resolve all kinds of conflict at work - from Board Chairs in conflict with Executive Directors to junior staff having performance issues to accusations of discrimination.
Conflict Consulting
Did you know that the average time lost to conflict at work is 2 days - every month, per employee? It really adds up!
At CM&F, we’re on a mission to give you back that lost time and support a healthy workplace.
Facilitation
Hiring a professional facilitator allows you to fully participate in the meeting process.
Trainings
Teach your team how to be a better leader; how to build an engaged, productive, and resilient team; and how to resolve conflicts at work.
Emotional Intelligence And Stress Assessment
Emotional intelligence is a set of learnable skills we all have and use to understand our own emotions, others' emotions, and manage our relationships and stress levels.
Contact us for more information or to schedule an appointment
Mediation
We help resolve all kinds of conflict at work. Typically, we use mediation or run a facilitated conversation.
Mediation is a process in which a trained, neutral third party helps people create mutually satisfying solutions to a dispute or communication problem. How? By using a standard facilitative mediation process - it’s flexible, but structured.
OUR PROFESSIONAL MEDIATORS WILL:
Help people in conflict feel heard and safe.
Conduct 1:1 consultations before a joint mediation session.
Work with HR or other leadership to understand what’s on the table for mediation - and what’s off-limits.
Create the conditions for even the most entrenched conflict-ridden parties to be able to create their own path forward - and get unstuck.
Mediation ends with people who understand what is expected of them - and a written agreement means they understand those expectations.
CALL US IF YOU’RE DEALING WITH:
An executive-level accusation of discrimination or unethical behavior.
Coworkers whose argumentative relationship makes the whole team fall behind.
A Board Chair and an Executive Director or CEO who don’t see eye-to-eye.
Unhappy clients looking for remediation or ways to improve the working relationship.
Fear about a difficult relationship potentially escalating into a hostile situation.
Or, you and your business partner just can’t agree on anything anymore.
Facilitated conversations simply allow those in conflict to talk about the core issues while a neutral third party is present to walk them through a set process - the structured process and mediation skills provide a far higher likelihood of resolution than “trying to work it out” on their own - or even when a colleague at work tries to “small-m-mediate.”
Mediation is a confidential and voluntary process - and the parties decide on the agreement. It is typically less expensive than either firing and hiring a new employee or using a lawyer.
Our conflict resolution services are typically arranged through a team leader, business owner, or HR representative. But if you’re dealing with a problem yourself, feel free to contact us for a free consultation.
Contact us for more information or to schedule an appointment
Conflict Consulting
Did you know that conflict at work costs the US an average of $400 billion a year?
A study found that Americans spend about 4 hours each week dealing with conflict. That equates to a whopping 700 million working days a year.
At CM&F, we’re on a mission to give you back that lost time and support a healthy workplace.
Call us if you’re dealing with:
Team-wide disputes
Low productivity
High turnover
Slower product creation times
Hear about or observe ethnic or racial jokes or slurs in the office
The secret about conflict is that disagreements lead to new ideas, innovative products, and services that solve pressing problems.
When your company views conflict as an opportunity to have conversations, it can unleash innovation and collaboration.
As outside experts with an empathetic, listen-first approach, we can serve you, the caring leader, by being an advisor to your team. We will help you and your team:
Build conflict resolution skills
Turn insulters into empathetic leaders
Resolve conflicts before they escalate
Gain confidence, clarity, and skills to advocate for themselves in a conflict
Be empowered to come to their own resolutions
Contact us for more information or to schedule an appointment
Trainings
We have two proprietary trainings, from we adapt to build custom trainings to meet the needs of our clients.
Our trainings have real impact because our standard offering includes multiple integration sessions, to help people put new skills into use in daily worklife. Read more about how trainings have saved money for our clients.
A standard customization to both of the above trainings is to include the resources that already exist at your organization. Too many employees have no idea, for example, that their organization invests in an Employee Assistance Program - use our skills-building trainings as another way to reinforce what resources you already offer.
Contact us for customized trainings to teach your team how to be a better leader; how to build an engaged, productive, and resilient team; and how to resolve conflicts at work. Our trainings are always research-based and include practical skill development exercises.
CALL US IF YOU:
Have seen an uptick in stress and a decrease in productivity on your team.
Want to learn keys to becoming a better manager or team leader.
Are putting together a larger meeting or retreat.
Were told you need to listen to your staff or clients more.
Trainings can help you:
Get clear about purpose
Advocate for inclusivity and respect
Set up managers for success
Find tips and tricks to stay on track and get creative
Contact us for more information or to schedule an appointment
Facilitation
Whenever you wonder if hiring a professional facilitator is worth the expense, the answer is yes.
Learn how our facilitation created a repeatable, scalable, flexible process that led to awards.
Hiring a professional facilitator allows you to fully participate in the meeting process - whether it is focused on decision-making, strategic or programmatic planning, project management, team-building, or just an exploration of a specific issue.
At CM&F, we focus on how people are relating to each other during facilitated sessions - and we create space for multiple types of interactions within a structure to achieve your goal for the gathering. We are experts at building consensus. We are experts on helping teams get work done while feeling a sense of connection and camaraderie with each other.
And we have excelled at doing this online, in-person, and even in hybrid meetings.
A PROFESSIONAL FACILITATOR WILL:
Consult with you to figure out what’s needed for your team.
Help you clarify meeting goals and expectations.
Make sure the right people are invited to participate.
Identify a process for the group to make decisions.
Ensure all participants feel welcome and heard.
Hold people accountable for the decision-making process.
Ensure the meeting sticks to the predefined time.
Use research-backed methods to build team productivity.
Consultations are always necessary for facilitation because every team’s needs and goals are unique. There are so many options for holding great conversations that advance a group’s thinking, build community, and make better-quality decisions.
CALL US IF YOUR TEAM NEEDS TO:
Align on values and vision.
Define its own group norms.
Have difficult conversations.
Process the impact of non-work-related disasters or social and political events.
Build consensus on strategy or amongst external parties interested in & impacted by your work.
Change or create new personnel policies.
Write up next year’s team or ERG workplan.
Contact us for more information or to schedule an appointment
Emotional Intelligence And Stress Assessment
Emotional intelligence is a set of learnable skills we all have. What is your skill level?
Maybe you're already familiar with the concept of emotional intelligence, but you don't know a lot about your own skill level.
We use these skills to understand our own emotions, others' emotions, and manage our relationships and stress levels.
At CM&F, we are certified to offer the EQ-i 2.0 assessment, a robust assessment created by psychologists and used in professional settings for over a decade.
This assessment takes place online and comes with a one-hour coaching call to understand your results and identify any areas where you might want to make improvements.
The EQ-i’s skills inventory includes stress management, so if you’re struggling with feeling stressed out, this assessment may be the right next step for you.
LEARN MORE ABOUT YOUR SKILLS IN:
Self-perception
Self-expression
Relationships
Decision-making
Stress management
Sign up now for your emotional intelligence assessment!