Proactively Resolve
Workplace Conflicts
Did you know that conflict at work costs the U.S. over $400 billion a year?
A study found that Americans spend about 4 hours each week dealing with conflict. That equates to over 700 million working days a year.
Ignore conflict, and the effects will ripple through your company. You will soon find employees (and the whole organization) suffering from:
Burnout
Lower productivity
Less innovation and creativity
High turnover
Slower product creation times
At CM&F, we’re on a mission to give you back that lost time and support a healthy workplace.
Conflict is often more subtle than yelling
Workplace conflict often shows up as incivility - being disrespectful or rude. It can be as extreme as mocking someone or as disheartening as abruptly dismissing an idea.
Incivility has an outsized impact on employees. Another study found that:
66% of people experiencing incivility at work cut back on work efforts
80% lost work time worrying about it
12% left their job
If the average pay at an organization employing 100 people is $85,000, the average turnover cost per employee for incivility is $127,500. For 12 people, that adds up to $1,530,000!
Conflict Consulting can reduce turnover and unleash innovation
When your company views conflict as an opportunity to have conversations, it can unleash innovation and collaboration.
As outside experts with an empathetic, listen-first approach, we at CM&F serve you, the caring leader, by being an advisor to your team. We help you and your team:
Build conflict resolution skills
Turn insulters into empathetic leaders
Resolve conflicts before they escalate
Gain confidence, clarity, and skills to advocate for themselves in the conflict
Be empowered to come to their own resolutions.
What People Are Saying
“As always, your facilitation was outstanding. You all do a really great job of listening, adjusting, and coming back with tailored training events for your clients.”
— John Lucas, President and CEO, ISEP
How the program works
As a member of our Conflict Consulting program, your company receives four hours of expert time each month to receive guidance on conflict resolution.
The time can be used in a variety of ways:
Managers and employees call when they need help resolving a specific challenge with a coworker, supervisor, vendor, or partner
Scheduled training that will teach managers how to spot the signs of conflict among their team
Roundtable discussions about how to deal with conflict that are organization-specific
Providing a written mediation policy or reviewing existing policies about grievance procedures
Having an expert mediator on-call to handle consultations about conflicts that just won’t go away - and may require mediation or arbitration to get to a resolution
What People Are Saying
“I truly valued the wonderful experience of working with Gina and witnessing both her communication and empathic skills in action as she authentically listened, paused without rushing, guided without overpowering, and achieved better understanding of others’ perspectives.”
— Matthew Price, Executive Director, Society for Toxicologic Pathology
Pricing
Even the most empathetic and positive leaders can be stumped by conflict. Whenever a challenge arises, an expert is only a phone call away.
Pricing starts at $1,000 for four hours for small businesses and some nonprofits; additional time is billed at $300/hour; add-on services such as trainings and mediation are available.
Need enterprise pricing? Schedule a call.
Make it happen
Advice and support is only a phone call away.
The first step is to book an appointment.