Mediator Tips: Resolve Conflict at Work
It’s a small, intensive workshop limited to just 12 participants. The participants should be managers, especially:
someone new to managing a team,
someone who wants to better understand how to manage a team for minimal conflicts and optimal engagement,
or someone who’s been managing people for a while but is dealing with a lot of different personalities - or conflicts!
The workshop will cover how to build trust on your team in order to better manage conflict. We’ll also go over:
the impact of culture on conflict;
how to build trust on your team;
active listening skills;
identifying reactions to conflict (and what to do with that info);
resources to build your own ability to identify different emotional reactions;
and, when it’s best to call on a neutral third party to help resolve the conflict.
Here’s a sneak peek of our Mediator Tips, to be shared with lots of guidance in the workshop:
Workplace cultures that are generally supportive and collaborative will have fewer conflicts, and conflicts that occur will be resolved quicker, with the people involved generally feeling fairly happy with the outcome.
Building trust within your team, no matter the larger culture in which you work, goes a long way toward preventing conflicts on the team.
It’s fairly easy to build trust:
get to know your team members;
find excuses to share fun, light-hearted moments with them;
say a heartfelt “thank you” for specific actions whenever you can;
and, follow through on whatever plans or promises you may make to them.
If you can’t follow through, or if you’re finding that on stressful days you are a bit less nice than you would want to be - just be authentic. Let the team know that you’re having a tough day, or that something changed and so what you said would happen now has to not happen.
The more honest you are, the more they will trust you!
Want to learn more?
Register today! Space is limited.
If this sounds like something that all the managers at your company could use, we can come do the training on-site too. Let us know.