What Listening Has to Do with Retention

This morning I had the pleasure of hearing Danny Nelms, President of the Work Institute, present about the real reasons employees leave their jobs. There are 50 different reasons employees choose to leave their workplace.

50!

The Work Institute is an HR consulting firm that treats exit interviews like academic research studies, and every year they create a report that summarizes – with anonymized data – what they have learned about why employees left their companies in the prior year.

Apparently the truism that “people don’t leave jobs, they leave managers,” is sort of, kind of, not really true. Here are the top three reasons people choose to leave their jobs:

  1. Lack of career development

  2. Work-life balance

  3. Managers

Yup, managers are number 3! But look at those first two things - they are absolutely aspects of work that managers have a lot of control over. Yes, company-wide policies set limits on career development, promotion, flexibility, and paid...

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Gratitude at Work

It’s November, so you may have seen friends posting “I am thankful for…” daily posts on your favorite social media platform. Perhaps you do it yourself. Perhaps you think it’s appropriate around Thanksgiving, and it’s a touching, positive practice. Or, perhaps you think it’s just a schmaltzy, boring, or useless practice – one that has no place in your life.

The truth is, expressing gratitude has been correlated with a host of benefits – most notably, people who express gratitude tend to be happier, healthier, and less stressed. The field of positive psychology has found many reasons people should practice gratitude, and many ways to practice gratitude.

But all of this is about your personal life, right? Wrong! Imagine if you had a less stressed-out workplace, with healthier coworkers who were generally happier than they are now. Gratitude may be the key!

In the workplace, gratitude practices can include:

  • Give gifts in person.

    ...
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