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Hey Managers! Build trust to resolve conflict.

Workplace cultures that are generally supportive and collaborative usually have fewer conflicts - because they approach disagreements as opportunities to innovate, converse, connect, and build something new. 

Usually that's easier said than done, but an essential element is to build trust on your team. 

Building trust within your team, no matter the larger culture in which you work, goes a long way toward preventing conflicts on the team.

  • If you're new to managing this team, it can be relatively easy to build trust:

    • get to know your team members;

    • find excuses to share fun, light-hearted moments with them;

    • say a heartfelt “thank you” for specific actions whenever you can;

    • and, follow through on whatever plans or promises you may make to them.

  • If you can’t follow through, or if you’re finding that on stressful days you are a bit less nice than you would want to be - just be authentic. Let the team know that you’re having a tough...

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Dealing with Micromanagers at Work (1 of 2)

 
Micromanaging
  1. control every part, however small, of (an enterprise or activity). 
It's hard, right? When you're a manager and you want to ensure the work is getting done in the right way and on time.... OR.... you're an employee and you're dealing with a manager who's trying to control and monitor every aspect of your work. 
 
Here are some ways to cope, from an employee's perspective. More advice to come for managers!

Ask: What’s the micromanager’s motivation?

People may micromanage for different reasons. Often, they don’t know how else to manage; they may have to deal with a micromanager themselves and require info from you to pass on; or, they may think they’re supporting you by checking on tasks. You may be able to figure this out on your own through reflection and observation, or, you may have to ask them - tactfully - about it. 

Example: “I notice that most of our conversations are about tasks rather than how...

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Mediator Tips: Resolve Conflict at Work

The latest “Mediator Tips” will be offered in person at our workshop on April 4, 2019. The title is - simply - Resolve Conflict at Work. Register here (tickets are just $20 each).

It’s a small, intensive workshop limited to just 12 participants. The participants should be managers, especially:

  • someone new to managing a team,

  • someone who wants to better understand how to manage a team for minimal conflicts and optimal engagement,

  • or someone who’s been managing people for a while but is dealing with a lot of different personalities - or conflicts!

angy-man-yells-into-phone

The workshop will cover how to build trust on your team in order to better manage conflict. We’ll also go over:

  • the impact of culture on conflict;

  • how to build trust on your team;

  • active listening skills;

  • identifying reactions to conflict (and what to do with that info);

  • resources to build your own ability to identify different emotional reactions;

  • and, when it’s best to...

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