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Managing Conflict: A Leader's Guide

Even in the most close-knit teams, conflict happens. And in an ongoing pandemic, at a time when lots of people may be moving to new jobs and positions? New people joining a team that's been stressed? It can be hard to just get through the day - let alone know what to do when a dispute pops up! 

Leaders - whether you're formally a supervisor, division head, executive, or just someone people look to for guidance - set the tone of the group. Some of us do it well and easily! And even those of us who make it look SO easy can still fall flat on our faces when faced with a conflict. 

That's part of why I became a mediator: I wanted to learn how to handle conflict (and help others). Yes, I've learned some tips I use personally - though you should NEVER mediate something important to you, because you can't be impartial. 

So let's dive into some tips for leaders needing to handle a conflict on their team: 

  • Stay calm.
    • Sure, easier said than done in many cases -...
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Personalities at Work

MBTI, Emergenetics, DISC, the Caliper Profile, OCEAN or HEXACO, the SHL Occupational Personality Questionnaire…

Say whaaaaa?

Personality Assessments

I’ve always been fascinated by personality quizzes. To me, it makes perfect sense that personality assessments are a big business for workplaces. Certain modes of behavior are easier for some people than others, and that will align with certain jobs.

More importantly, when a team member understands how other team members tend to think and which behaviors might be their fallbacks, it can help a great deal. Teams who understand each others’ personalities tend to be more cohesive, collaborative, and effective.

I got started thinking about this again recently when I had the chance to take an Emergenetics assessment and participate in a workshop sponsored by MAFN that helped me better understand how Emergenetics views and talks about personality. Like the older Myers-Briggs Type Indicator (MBTI), Emergenetics provides a...

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