How to Manage Workplace Conflict

4 Keys to Manage Workplace Conflict: Curiosity, Kindness, Engagement, and Shared Purpose.

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End Workplace Conflict with These 4 Steps

As a mediator, and a former community/political organizer, I’ve learned a lot about conflict. I founded Chantilly Mediation and Facilitation because Americans spend more time working than doing anything else - and we deserve to be happy at work. Conflict, while inevitable among humans, can be handled in ways that actually increase happiness.

There are four keys to building a happier workplace, and every one of them will help your employees deal with conflict more productively.

Red 4 Steps for a Happier Workplace Infographic.png
  • Curiosity

  • Kindness

  • Engagement

  • Shared Purpose

Curiosity

Your mindset is always a choice: When you can, choose curiosity. Someone at work is in your face, or didn’t do something they’re supposed to, or did do something they are not supposed to do. Instead of focusing on blame or disappointment or the person, start asking questions: Why did they behave that way? What might make them do that? What might they be thinking or feeling that would lead them to do or say that...

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Kindness Is Awesome

Yesterday was World Kindness Day. Kindness at work is a key to building a happier workforce. What I love about this idea is that it is both intuitive AND supported by tons of research.

Kindness Builds High-Quality Connections 

Jane Dutton researches Positive Organizational Scholarship and cofounded the Center for Positive Organizations in 2002. She talks about high-quality connections on this podcast. A high-quality connection is a short-term interaction with someone that leaves you feeling positive and energized.

It’s those moments you share with a colleague (or whoever) that maybe you don’t know very well, but you exchange a look or share a few comments that leave you feeling that this is a kindred spirit – that this person gets it – that this person gets you.

Hopefully, you share moments like this with friends and loved ones; Dutton’s research focuses on the idea that we all can share these moments with people who are just acquaintances and that...

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Mediator Tips: Mitigate Conflict with Collaboration

I’m psyched to bring my Resolve Conflict Now training to BBG’s audience of HR professionals on September 18, 2019, in the comfort of their own offices - not BBG’s offices; this is a webinar anyone can join. It’s also free! Register here.

Part of the 101-level, one-hour webinar will focus on how to build a collaborative workforce. I sum it all up with four keys:

  • Curiosity

  • Kindness

  • Engagement

  • Shared purpose

Let’s take them, briefly, one by one.

Curiosity

Your mindset is always a choice: When you can, choose curiosity. Someone at work is in your face, or didn’t do something they’re supposed to, or did do something they are not supposed to do. Instead of focusing on blame or disappointment, choose to get curious - Why did they behave that way? What might be happening that’s motivating them to do that thing that’s completely awful, in your opinion? Why exactly do you think it is completely awful?

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