How to Manage Workplace Conflict

4 Keys to Manage Workplace Conflict: Curiosity, Kindness, Engagement, and Shared Purpose.

Continue Reading...

Listen with Curiosity

Since going through my mediation training in 2018, I've spent a lot of time thinking about the hidden benefits of curiosity. When we are genuinely curious about other people, we can communicate more gently through any brewing conflicts or disagreements.

Work cultures where curiosity reigns tend to be places where conflict rarely feels like conflict. Disagreements happen, and they are seen as steps in a process - just a part of working together to create or improve upon a product, process, or service.

From my perspective, it’s easiest to be curious about others when we have some empathy for them, or a desire to understand them. Empathy is the social glue that holds any group of people together - we care about each other and share a desire to learn about each other.

When disagreements do happen, they may or may not become full-blown conflicts (even in the happiest of workplaces). One key to keeping disagreements from becoming conflicts is to listen with curiosity - to...

Continue Reading...

Good Meetings: Preparing for Potential Conflict

Most of us spend a lot of hours in meetings of all kinds. A friend of mine has repeatedly complained,

“I can’t get any work done. I have too many meetings!”

Unproductive meetings can contribute to employees feeling disengaged or unengaged; so running a good, productive meeting is one step toward increasing employee engagement.

This post is the first in a series of four covering ways to make meetings more productive. The topics we’ll cover include:

We’re tackling the last point first today. We’re all human; we all have emotions; and meetings typically feel like interruptions into our day. This means the potential for disengagement or conflict is relatively high. Hopefully my future posts (hosting, purpose, timing) will help prevent or resolve disengagement in your meetings. For today, let’s focus on preparing for the...

Continue Reading...
Close

50% Complete

Get emails

If you're interested in what we're selling, why not learn more about who we are and why we do what we do? Sign up for emails today.