Hiring the right consultant is important, especially when it comes to handling management, communication, and conflict. That’s why we offer free consultations to walk through your needs and your goals.
Passion. Process. Impartiality.
We are passionate about happiness at work. Too often, the ways work gets done - our standard operating processes, if you will - get in the way of social connection. There is a better way.
Impartiality and a process focus are the core principles of mediation. These principles form the foundation of everything we do.
We use the arts of mediation and facilitation to help people in small-to-mid-sized businesses find happiness at work - and create future plans that satisfy all participants.
Founder & President
I started Chantilly Mediation and Facilitation because I thrive when I’m working with small groups of people to improve communications.
So many disputes start because of misunderstandings. And those that don’t start off that way often get worse because the parties find it difficult to really hear each other. Mediators are neutral professionals, leading people in conflict through a four-step conversational process where they have the opportunity to tell their own stories, hear each other’s perspectives, and pivot - with the mediator’s help - to focusing on how the future should be. At Chantilly Mediation and Facilitation, mediation is both one of our services, and the basis for everything we do. The essential skills in my toolbox are neutrality, active listening, and the gift of being able to ask questions and reframe issues with a focus on the future.
Improving communications has always been at the center of my career. From undergraduate classes and a graduate teaching assistantship in Women’s Studies, to working in equal employment opportunity for the U.S. Army, to organizing and lobbying to improve health care funding and access, to helping small businesses create strategic plans and improve their online presence. At the center of all of this – at least the way I did it – was active listening.
Active listening is typically defined as hearing what someone says, and reflecting it back to them (by paraphrasing it, for example) to make sure that you understood it. This skill is most effective when you do more than simply reflect: Suspend judgments about a person and what they say until you hear them out. Have compassion. Be open to the idea that, perhaps, we can find common ground.
Virginia Mediation Network
Northern Virginia Mediation Services, Certificate in Mediation Skills and Practice
edX.org (UC Berkeley), Professional Certificate in the Science of Happiness at Work
The George Washington University, Master of Arts, Women’s Studies
Hartwick College, B.A., Independent Student Program, Women’s Studies, Minor Economics